I won’t be giving Joe Escobar any of my business anymore. Recently we brought in two rings for resizing (to make them smaller) and they wanted to charge us $85 a piece! Even after I gave them thousands of dollars, specifically to purchase a Canadian conflict-free diamond that I special ordered from them, and now they want to nickel and dime me in this economy… incredible enough. But! It was the delivery of their demeaning lecture about the quality of work done on the rings is what really pisses me off. Educate the customer, but don’t be rude about it. Don’t make the customer feel bad. I thought this was the most basic concept to run a business!
My wife was left feeling bummed about the experience, and I’m completely livid about it. I don’t know how they can be so completely conditional with their level of customer care and maintain their business. I’m not a big spender, so I know I can’t leverage any kind of reversal of their staff’s incredibly rude behavior. But, I can tell you about it and I also won’t give them anymore of my business.
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