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Why I’m leaving register.com

23rd June 2008, 09:55 am
  • They’re constantly trying to tell you how great their service is. That’s an instant warning sign that it’s not.
  • >3x industry rate for domain registrations
  • They charge you for basic services that the industry otherwise gives away for free.
  • You must talk to a human to get an “auth code” to move your domain.
  • 12+ minutes on-hold time to talk to a human.
  • I just got faked out where the phone rang and then went back to on-hold music. bastards!
  • Annoying as hell automated sales pitches while on hold. “need a website? talk to our rep about blah blah blah”
  • Smooth Jazz version of “that’s the way love goes” is the only song they play on hold. Over and over. 12+ minutes. That’s reason enough, in my opinion. Never attack your customers with an ear worm.
  • “Don’t leave!” sales tactics after being on hold. Recently I went through this process and got suckered into taking a cheaper rate and staying at register.com. Now that I have to renew other domains I’m seeing the errors of my ways.

Bye bye register.com!

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2 Comments

  1. joe smith:

    excellent move. i worked there for a long time and can assure you the senior management do not care about customers have have no ethics or morals. That is why i left - they ruined a great company. The lost 40k customers since jan 1 2008 i wonder why.

    23 June 2008, 4:05 pm

  2. Stories about register.com » Blog Archiv » recent complaints:

    [...] This post really sums it up well - Why I’m leaving register.com [...]

    28 June 2008, 10:47 am

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